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Page 2 of 2 "<u>I</u>ntelligent <u>T</u>elecom <u>E</u>xpense<u> M</u>anagement <u>S</u>ystem". <br />Optelcon\'s primary telecom expense management platform. It provides <br />small, medium and large companies to manage all facets of their telecom <br />operations and expense. <br />', CAPTION, 'items',BELOW,RIGHT, WIDTH, 300, FGCOLOR, '#CCCCFF', BGCOLOR, '#333399', TEXTCOLOR, '#000000', CAPCOLOR, '#FFFFFF', OFFSETX, 10, OFFSETY, 10);" onmouseout="return nd();" > items Mobile
Lifecycle Management Solution.
Manage ongoing mobile policy, usage and rate plan, zero use and procurement from one system.
Systematically reduce ongoing admin, management and I.T. support
costs by over 40%. Get complete
control of ongoing management of mobile devices.
Implement the specialized
Blackberry and Smartphone help desk / I.T. management solution.
Single, specialized blackberry / smart phone tech support for all
carriers, devices and mail servers.
Significantly Reduce I.T. effort and increase end user satisfaction
and productivity for one low price per device per year.
- Centralize ownership and billing
for employee owned phones. (Optional but highly recommended). Reduce these
costs by an additional 20-30% and eliminates the risk of employees taking
their numbers and clients with them.
Optelcon can offer your company world class customer service and
technical support for one reasonable, annual fee per device. You can re-coup valuable help desk resources
and revenue by pointing your end users directly to Optelcon for fast resolution
of all handheld device and carrier issues.
Our skilled personal can quickly resolve domestic and international
issues by phone or email.
Optelcon's
partners are dealers for all 5 major USA carriers and can access carrier back
end tools to make the necessary changes to your account.
Help
Desk Features:
- Detailed Domestic and International coverage
reporting/analysis and outage/maintenance notifications
- Ability to make any account change on your behalf with
Cingular, AT&T Wireless, T-Mobile, Verizon, Nextel and Sprint
- Device technical support with direct escalation to RIM
or Manufacturer if needed
- Enhanced device quick training manual and distance
learning applications for end users
- Detailed asset tracking and reporting for the life of
your devices
- Assistance with device warranty executions and loaner
units
- Billing resolution assistance
- Local coverage enhancement assistance
- Engineering and Administration support with
infrastructure and applications
- Help Desk hours 8am-5pm CT with afterhours paging and
email response service
- Contact us to see why 53% of the fortune 100 trusts our
solution to simplify their Smartphone / blackberry wireless strategy!
- Costs an average of only $50/year per device.
Give us "one hour" and we will show you how we
can quickly implement best practices for your mobile devices.
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