i.t.e.m.s. VOIP & PBX
"Intelligent Total Expense Management System"

It is hard to make good business decisions when you have incomplete, inaccurate or untimely information. Optelcon's whole line of telecom management solutions will give your company complete visibility to all facets of your telecommunications operations, finance and expense areas.

I.T.E.M.S. VOIP & PBX is our flagship web based command center which will allow your company to securely manage all facets of your local, long distance, international and VOIP calling. This extremely scalable web based "On-Demand" platform is currently used by smaller companies with only 50 PBX extensions, to as large as multi-national, Global Fortune 100 firms. In addition, Optelcon also private labels our technology behind the scenes to other leading TEM firms as a way improve their processes and to add additional value to their clients.

I.T.E.M.S PBX, has over 250 Standard reports which provide a wealth of information to allow Optelcon and your company to make solid informed business decisions.    

Key Benefits of I.T.E.M.S. PBX Total Solution

• Reduce your overall local, long distance, VOIP and international calling expense by an average of 10% .
• Identify fraud and abuse by employees and outside intruders.
• Improve overall PBX wide visibility, efficiency, oversight, compliance and management of one your largest expenses.
• "Right size" switches, trunks, extensions, and V.O.I.P facilities and quality of service.
• Scalable system for small medium and large companies from as small as 50 extension to an unlimited number of extensions.
• Hospitality module enables automated real time charge back billing for hospitals, hotels, conference centers, campus environments.
• Hotel /Tenant billing module creates real-time invoices with the ability to mark up all costs.
• Call Center/ACD module tracks key call metrics such as hold times, transfers, time by call center representative and many more.
• Over 200 standard financial, utilization, trunking, billing and management reports.

Improved Financial And Administrative Management

• Cost allocates every call by locations, cost centers, departments, projects or even people.
• Manage and automate cost allocation information financial system reporting and tracking.
• Track budgeted expense to actual expense.
• Manage and track all services and equipment from all vendors in one single normalized command center.
• Manage all service or equipment moves adds and changes from a single interface.
• Automatically track and audit any changes in inventory.
• Manage services and equipment which are operational interdependent or linked together. Automatically identify how
• changes in one asset or service impact others.

• Over 200 standard reports which allow for more effective management and visibility.
• Powerful and easy ad hoc reporting engine which allows for saving favorite reports.
• Innovative and automated report distribution.
• Manage company policies and vendors by easily establishing standard acceptable profiles and parameters to allow for "management by exception".
• Allow for smart business decisions based on complete information

Improve Management Of Your Local, Long Distance, International, 411 And VOIP.

• Manage all phone usage from all locations from all phone switches from one web based interface.
• Organize a notoriously difficult process.
• Reclaim human resources.
• Reduce telephone network expenses via traffic analysis / optimization.
• Timely toll fraud detection can reduce potentially catastrophic expenses.
• Reduce Directory Assistance (2-5% monthly).
• Integrate land-line, cellular, and other digital device tracking.
• Effectively track and allocate VOIP calls and bandwidth for accurate network planning and optimization.
• Increase customer satisfaction - reducing unanswered /unreturned calls.
• Reduce employee misuse and abuse (5-10% monthly).
• Improve employee productivity - lost productivity exceeds phone expense.
• Follow the Voice Mail trail to uncovered apathetic employees.
• Intercept harassment / unnecessary coworker phone activity.
• Detect substandard phone activity for inside sales people.
• Track telephone rep phone activity for merit review.
• Seamlessly integrates call data with company telecom operations management.
• Recover lost bill-back opportunities with effective client/project tracking.
• Improve department budgetary accountability via effective cost allocation.
• Reclaim unused ports and extensions to avoid unneeded equipment purchases.
• Automated creation and updates of corporate directories.
• Automated pricing Tariffs updates to audit vendor charges.
• System integrates with I.T.E.M.S. Telecom Expense Management command center.
• Our industry veterans can provide the objective professional advice to maximize your efficiency and reduce costs.