Business Process Engineering

In order to give someone directions you need two key pieces of information; a starting point and a destination"

Enterprise telecom management is highly complex.  There are many people, departments, managers, users, locations, vendors, invoices, P.O.'s and systems which all touch telecom.   As such, designing and implementing best practices and process is critical to the success to effective telecom management.

Due the number of areas within your business which touch telecom, getting a clear picture of how things interact, is challenging at best .  It is human nature for people to be most concerned with the specific areas in which they have direct control. Not the whole process.

Optelcon has a team of industry veterans, consultants and business process engineers, which can truely give your company a veiw from "10,000 Feet", all the way down to an inch off the floor. 

Our process starts at your offices.  The Optelcon team will get to know your business inside and out.  We will spend a time with each of the departments which interact with telecom, and map out how things flow.  Optelcon typically uses very detailed "Swim lane" diagrams to detail how processes hand off from one department to the next, giving everyone the opportunitiy to see how everything fits together.   Our analysis is very thorough, and will detail every decision tree, feedback loop and handoff.  

Once this phase of the project is complete, our engineers will design the "optimal" process based on your goals, challenges and limitations.  Utilizing a combination of technology, centralization and decentralization methods, we will map out "The Destination".

We Do This For A Living.
Give us an hour. 
We WILL improve your processes and significantly reduce your telecom costs.  "Really..."