E-Learning Courses
PBX / VOIP Call Accounting, Management And Optimization |
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 i.t.e.m.s. VOIP & PBX
"Intelligent Total Expense Management System"
It is hard to make good business decisions when you have incomplete, inaccurate or untimely information. Optelcon's whole line of telecom management solutions will give your company complete visibility to all facets of your telecommunications operations, finance and expense areas.
I.T.E.M.S. VOIP & PBX is our flagship web based command center which will allow your company to securely manage all facets of your local, long distance, international and VOIP calling. This extremely scalable web based "On-Demand" platform is currently used by smaller companies with only 50 PBX extensions, to as large as multi-national, Global Fortune 100 firms. In addition, Optelcon also private labels our technology behind the scenes to other leading TEM firms as a way improve their processes and to add additional value to their clients.
I.T.E.M.S PBX, has over 250 Standard reports which provide a wealth of information to allow Optelcon and your company to make solid informed business decisions.
 
 
Key Benefits of I.T.E.M.S. PBX Total Solution
- Reduce your overall local, long distance, VOIP and international calling expense by an average of 10% .
- Identify fraud and abuse by employees and outside intruders.
- Improve overall PBX wide visibility, efficiency, oversight, compliance and management of one your largest expenses.
- "Right size" switches, trunks, extensions, and V.O.I.P facilities and quality of service.
- Scalable system for small medium and large companies from as small as 50 extension to an unlimited number of extensions.
- Hospitality module enables automated real time charge back billing for hospitals, hotels, conference centers, campus environments.
- Hotel /Tenant billing module creates real-time invoices with the ability to mark up all costs.
- Call Center/ACD module tracks key call metrics such as hold times, transfers, time by call center representative and many more.
- Over 200 standard financial, utilization, trunking, billing and management reports.
Improved Financial And Administrative Management
- Cost allocates every call by locations, cost centers, departments, projects or even people.
- Manage and automate cost allocation information financial system reporting and tracking.
- Track budgeted expense to actual expense.
- Manage and track all services and equipment from all vendors in one single normalized command center.
- Manage all service or equipment moves adds and changes from a single interface.
- Automatically track and audit any changes in inventory.
- Manage services and equipment which are operational interdependent or linked together. Automatically identify how
- changes in one asset or service impact others.
Improve Your Enterprise Wide Visibility And Distribution Of Useful Management Information
- Over 200 standard reports which allow for more effective management and visibility.
- Powerful and easy ad hoc reporting engine which allows for saving favorite reports.
- Innovative and automated report distribution.
- Manage company policies and vendors by easily establishing standard acceptable profiles and parameters to allow for "management by exception".
- Allow for smart business decisions based on complete information
Improve Management Of Your Local, Long Distance, International, 411 And VOIP.
- Manage all phone usage from all locations from all phone switches from one web based interface.
- Organize a notoriously difficult process.
- Reclaim human resources.
- Reduce telephone network expenses via traffic analysis / optimization.
- Timely toll fraud detection can reduce potentially catastrophic expenses.
- Reduce Directory Assistance (2-5% monthly).
- Integrate land-line, cellular, and other digital device tracking.
- Effectively track and allocate VOIP calls and bandwidth for accurate network planning and optimization.
- Increase customer satisfaction - reducing unanswered /unreturned calls.
- Reduce employee misuse and abuse (5-10% monthly).
- Improve employee productivity - lost productivity exceeds phone expense.
- Follow the Voice Mail trail to uncovered apathetic employees.
- Intercept harassment / unnecessary coworker phone activity.
- Detect substandard phone activity for inside sales people.
- Track telephone rep phone activity for merit review.
- Seamlessly integrates call data with company telecom operations management.
- Recover lost bill-back opportunities with effective client/project tracking.
- Improve department budgetary accountability via effective cost allocation.
- Reclaim unused ports and extensions to avoid unneeded equipment purchases.
- Automated creation and updates of corporate directories.
- Automated pricing Tariffs updates to audit vendor charges.
- System integrates with I.T.E.M.S. Telecom Expense Management command center.
- Our industry veterans can provide the objective professional advice to maximize your efficiency and reduce costs.
We do this for a living. Give us an hour. We can help. "Really..."
Mobile, Mobile cost management, mobile expense management, mobile procurement, mobile helpdesk, blackberry, blackberry i.t. support, invoice processing, telecom, telecommunications, telecom expense management, telecom cost management, telecom audit, contract negotiation, benchmark, benchmarking, inventory, inventory management, utilities, shipping, pots line management, multi-location management, voip, network optimization, process engineering, blackberry helpdesk, Call center, charge back, hospitality, hotel, billing, enterprise management, software, ASP, outsource, optimization, call optimization, least cost routing, mobile gateway, redundancy, disaster planning, disaster avoidance, disaster planning, hosting, telecom consulting, best practices
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Business Process Engineering |
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Business Process Engineering
In order to give someone directions you need two key pieces of information; a starting point and a destination"
Enterprise telecom management is highly complex. There are many people, departments, managers, users, locations, vendors, invoices, P.O.'s and systems which all touch telecom. As such, designing and implementing best practices and process is critical to the success to effective telecom management.
Due the number of areas within your business which touch telecom, getting a clear picture of how things interact, is challenging at best . It is human nature for people to be most concerned with the specific areas in which they have direct control. Not the whole process.
Optelcon has a team of industry veterans, consultants and business process engineers, which can truely give your company a veiw from "10,000 Feet", all the way down to an inch off the floor.
Our process starts at your offices. The Optelcon team will get to know your business inside and out. We will spend a time with each of the departments which interact with telecom, and map out how things flow. Optelcon typically uses very detailed "Swim lane" diagrams to detail how processes hand off from one department to the next, giving everyone the opportunitiy to see how everything fits together. Our analysis is very thorough, and will detail every decision tree, feedback loop and handoff.
Once this phase of the project is complete, our engineers will design the "optimal" process based on your goals, challenges and limitations. Utilizing a combination of technology, centralization and decentralization methods, we will map out "The Destination".
Although Optelcon also has a full suite of technology solutions, which can typically improve processes, our engineers will design our process improvements both with and without the use of any other Optelcon services. As one of our deliverables, we will deliver a complete blueprint and project plan for the implementation of the final solution.
We Do This For A Living.
Give us an hour.
We WILL improve your processes and significantly reduce your telecom costs. "Really..."
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Voice And Data Network Optimization |
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Voice and Data Optimization.
Over time, most companies accumulate a wide variety of telecom services and assets. Due to these complexities virtually every company can benfit from our telecom optimization services.
Optelcon's industry veterans, voice and data network engineers, and consultants enable your company to focus on what it does for a living and not on trying to figure out if your telecom services are optimized. This is what we do for a living.
Optelcon has a broad suite of technology and experience which can quickly identify areas of cost reduction opportunity. Some of the key areas we can assist in are:
Network Design And Engineering
Network technology transformation (i.e. helping your company move from voice to VOIP and Frame Relay to MPLS.)
Location optimization. We make sure you do not have to many or not enough voice and data services at each location
Traffic studies and optimization recommendations.
PBX trunking and least cost routing optimization.
"Right Size" analysis. (I.e. Do you really need 2 PRI's to support 15 people?)
And a laundry list of other types of consulting and optimization.
Give us an hour. We can help. "Really..."
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Telecom Contract Negotiation Services |
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Contract Benchmarking and Negotiating.
Optelcon has a team of industry insiders who have been on both sides of the negotiating table. In total, the Optelcon team has negotiated over .5 Billion dollars in telecom contracts. Let the Optelcon team work on your side of the table to navigate all the complexities of telecommunications contracts. We will bring our knowledge of the "tricks of the trade" as well as an extensive benchmarking database. This benchmarking database enables your company to see how your terms, conditions and pricing stacks up to similar size deals.
Of course it helps to know what you have before you start negotiating a new contract. Optelcon's TEM products will provide your company with the visibility into your entire portfolio of services, contracts and pricing etc... Armed with this information, you will be able to understand your purchasing power and leverage.
Combining both visibility and knowledge together creates the foundation for making the best deals and sound business decision.
We do this for a living... Give us an hour, we can help. "Really..."
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Multi-Location POTS Line Billing, Support and Management |
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i.t.e.m.s. Multi-Location Managementtm “MLM”
Reduce Your Local Phone Expenses by 15% And Eliminate Paper Bills.
I.T.E.M.S. MLM™ “Intelligent Telecom Expense Management System” is our multi-location local billing and invoice consolidation solution. This service is designed for companies with a large number of locations such as a retail chains which have "POTS" lines at each location. I.T.E.M.S. MLM™ will allow your company to securely manage all facets of your company’s local and long distance voice calling, a simple web browser based interface. We will also eliminate all of the paper invoices your are currently receiving from your local phone companies.
Optelcon’s single goal is to improve your bottom line by using our industry leading proprietary software, processes and industry veterans. In addition, our solutions integrate with other key management systems, I.T. financial, H.R. and other operations systems to provide a true end to end complete multi-location expense management solution. I.T.E.M.S. MLM™ goes way beyond traditional auditing and invoice processing company’s solutions. Optelcon creates both short term cost benefits, as well as implements permanent long term telecom management solutions.
Key Benefits of I.T.E.M.S.tm Multi-Location Management Solution.
- 10-15% Discount off RBOC tariff rates.
- 40-60% decrease in administrative, I.T. and management expense.
- 100% National Regional Bell Operating Company RBOC coverage.
- Consolidated electronic invoice for all locations pre-coded by location and GL.
- Integrates with I.T.E.M.S. Enterprisetm.
- One dedicated account manager for all Moves, Adds, Changes and Disconnects, billing issues or trouble tickets.
- Guaranteed disconnect dates.
- 411 is included in cost.
- Guaranteed NO THIRD PARTY CHARGES OR SLAMMING.
- No additional provisioning fees.
- Improve overall visibility, efficiency, oversight, compliance and management of one your largest expenses.
- View all services from all vendors on one invoice and management system
We do this for a living.
Give us an hour.
We WILL reduce your telecom and admin costs. "Really..."
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