Demystifying Service Provider Tariffs & Service/Price Guides is a 1-Hour live eLearning course.

eLearning Overview
Valuable, detailed information about service provider pricing and services is available to organizations. The key is knowing where to look. This eLearning Course demonstrates how to find provider documentation that supports business applications.

View and listen to an instructional presentation, then interact with the instructor, as well as other participants, and ask questions during a roundtable discussion at the conclusion of the course. Participants not only have the opportunity to interact with instructors during this live event, but also receive supporting materials for reference during and after the course. Course materials are designed to enforce and enhance the principles learned during the session.

How you will benefit
This one-hour eLearning course shares practical information on deciphering service provider terms and conditions, services and pricing, SLAs, and promotions. Skills learned support the facilitation of service and budget protection.

Who Should Attend
Telecom Analysts and Specialists, Cost Control professionals, IT staff handling telecommunications invoices, inventories and services, and anyone involved in change management processes.

Course Outline

I. Tariff & Service/Price Guide Structure
a. Value
b. Definitions & Role
c. Tariff Structure
d. Service/Price Guide Structure

II. Tariff & Service/Price Guide Language
a. General Terms & Conditions
b. Product Offerings
c. Promotions

III. Best Practice for Review
a. When Utilized
b. How Utilized

IV. Roundtable Discussion

Telecom Trends:  Data Services is a 1-Hour live eLearning course.

eLearning Overview
Data services have reached a tipping point, as more data services than voice services now travel across the service providers' networks. The ability of an organization to adapt to the ever-changing world of telecommunications is critical. This eLearning Course describes what an organization needs to know to leverage today's data technologies and effectively migrate to tomorrow's data technologies.

View and listen to an instructional presentation, then interact with the instructor, as well as other participants, and ask questions during a roundtable discussion at the conclusion of the course. Participants not only have the opportunity to interact with instructors during this live event, but also receive supporting materials for reference during and after the course. Course materials are designed to enforce and enhance the principles learned during the session.

How you will benefit
This one-hour eLearning course shares need-to-know information on supported technologies, service provider offerings, and key product differentiators. Participants will leave with a better understanding of both PSTN-based and IP-based data services.

Who Should Attend
Telecom Analysts and Specialists, Project Managers, Technology Planning Staff, Telecom and IT Managers, and any professionals selecting, reviewing, or recommending technology solutions.

Course Outline

I. Traditional Telephony
a. Public Switched Telephone Network
b. PSTN-based Technologies

II. Contemporary Networks
a. Internet Protocol
b. IP-based Technologies

III. Leveraging PSTN-based Technologies
a. Continuing Uses for PSTN-based Services
b. Performing a Comprehensive Technology Review

IV. Migrating to IP-based Technologies
a. Carrier Benefits
b. Customer Benefits

V. Roundtable Discussion

Creating & Managing Service Level Agreements is a 1-Hour live eLearning course.

eLearning Overview
The acronym SLA (service level agreement) has long been associated with technical guarantees between service providers and their customers; however, SLAs can also encompass non-technical guarantees of service. Billing, account management, and customer service all have quantifiable parameters that can be tied to specific provider requirements. This eLearning Course details traditional and non-traditional SLA considerations for organizations.

View and listen to an instructional presentation, then interact with the instructor, as well as other participants, and ask questions during a roundtable discussion at the conclusion of the course. Participants not only have the opportunity to interact with instructors during this live event, but also receive supporting materials for reference during and after the course. Course materials are designed to enforce and enhance the principles learned during the session.

How you will benefit
This one-hour eLearning course addresses the development of organization-specific SLAs. You'll learn best practices for identifying the SLAs most important to your organization.

Who Should Attend
Vendor Management Staff, Telecom and IT Managers and Directors, and any telecom professionals supporting relationship management processes.

Course Outline

I. Traditional SLAs
a. Network Availability
b. Time to Restore
c. Latency

II. Additional Considerations
a. Billing SLAs
b. Provisioning SLAs
c. Customer Service SLAs
d. Service Satisfaction SLAs

III. Credit Request Process
a. Written Documentation
b. Calendar Limitations
c. Financial Limitations

IV. Roundtable Discussion

PRESS RELEASE

Auditcom, S.A., the leading Telecom Expense Management "TEM" Company in the Dominican Republic, selects Optelcon as its partner to roll out a full suite of next generation Telecom Expense Management (TEM) software and services to its clients.    

The Partnership will enable Auditcom to expand its Dominican Republic, Central and South American Markets, and deliver additional value added services to its already impressive list of enterprise and government clientele. 

Glenview, IL - August 23, 2007 - Auditcom and Optelcon announced an agreement today through which Auditcom will add Optelcon's latest generation of telecom expense management services, "TEM", to enhance its already extensive TEM service offering.  Auditcom, based in Santo Domingo, Dominican Republic, a country of over 9.5M people and 65% of teledensity, has made a name for itself working with the highest levels of government within the Dominican Republic as well as large enterprise customers.  Through this partnership, Auditcom will be expanding its current offering with services such as VOIP/Call Accounting, Invoice Processing, Mobile Expense Optimization and Management, and a host of other services.  These services are all designed to reduce their client telecom expenditures and automate key business processes.   Auditcom will be using Optelcon's private labeled Spanish version of its leading TEM technology solutions. 

Gathering and consolidating all of the of a company's telecom information into one central system is one of the biggest problems faced by organizations trying to manage their telecom more effectively.  Multiple invoices, vendors, contracts, rates, departments and locations make it extremely difficult to create a complete cohesive set of telecom information.  By using Optelcon's solutions, Auditcom will be able to create a multi-country, central repository of all of their client's telecom information.  By centralizing this information Auditcom and its clients can share information and make solid business decisions based on a more complete picture of the client's telecom environment.  One of the advantages of Optelcon's technology is that it was designed with partners like Auditcom in mind.   In addition, the flexible architecture will allow Auditcom to offer the solution in either Spanish or English.  The combination our technology combined with Auditcom's extensive industry knowledge will make a very effective solution.   

Auditcom is the leading Telecom Expense Management in the Dominican Republic.  With a total of over $1B spent per year, the Dominican Republic is going through many of the same Telecom management challenges experienced in the United States.  The market is very quickly growing and Auditcom wants to make sure it maintains a competitive edge.  After extensively reviewing TEM platforms from many of the largest TEM providers in the US, Auditcom chose Optelcon.  "Although Optelcon is not as large as some of the other TEM companies, its flexibility, support team, and technology really sold us.  We wanted a partner who goals were very much aligned with ours and Optelcon was it".  Said Eduardo De León, CEO and principal consultant. 

"Optelcon is very excited about our partnership with Auditcom.  By expanding our market to the Dominican Republic, Central and South America we will be able to capitalize on the explosive growth and limited competitors in these areas.  Our strategy of creating this type of relationship enables both Auditcom and Optelcon to create a more expanded and embedded relationship with its enterprise and government clients.    One of Auditcom's primary concerns was to 100% own their client relationships.  Due to our different approach to the TEM space, we were able to give Auditcom just that.  Auditcom can focus on providing their knowledge and expertise to their clients while we can focus on continually improving our technology to support their growth.  Because the success of Auditcom directly impacts our success, our goals are firmly aligned.  While we help Auditcom reduce their internal operating costs and create additional value added services, we benefit from Auditcom's long standing relationships and new international markets". said Robert Pommer, CEO and Founder of Optelcon.  

About Auditcom
Auditcom is the first consultant firm in the Dominican Republic that focuses in telecom cost saving. The Auditcom's staff has more than twenty accumulated years of expertise from tech to business in Telecommunication. Our recommendations are concentrated in increasing the profit of our customers through the telecom expense control. For more information about us, please visit our website www.auditcomdr.com

About Optelcon
Optelcon is a global expense avoidance and resource management software and services firm.  Our next generation "On-Demand" web based solutions are used by professional expense management firms, mid-size enterprises and fortune 100 firms alike.  With our team of telecom and software veterans, Optelcon provides the tools and experience to effectively manage all facets of our client's telecommunications.  Our solutions integrate with key management systems such as PeopleSoft and SAP; and enable automation of AP/GL, employee level expense tracking, audits, asset and supplier management, MACD and policy management.  Optelcon goes way beyond traditional auditing and invoice processing solutions.  Optelcon helps companies who want to create both short term cost benefits, as well as implement permanent long term, best practices, and telecom management solutions. To learn more about Optelcon, please visit us on the web at www.optelcon.com.

For more information or interviews

Please contact Bob Pommer

847-501-5026

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