Business Process Support and Outsourcing |
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As telecommunications become more complex so does the process of managing it.
There are many facets to managing telecom services within an organization including:
- Moves, Adds Changes and Disconnects "MACD"
- Collecting and reviewing invoices for accuracy
- Coding and paying invoices on time
- Departmental cost allocations and accounting
- Inventory management
- Technical design, optimization and management of networks
- PBX phone system management
- Mobile device management
Many
of these functions are extremely time consuming and cost companies
hundreds of millions of dollars to manage. Creating a comprehensive
strategy for managing and controlling these expenses is critical to the
financial performance of any organization.
By utilizing
business process management services, companies can save a significant
amount of money and focus on more core business functions.
Business
process management companies, create fine tuned process machines for
managing these processes. As a result, process costs drop dramatically
with a substantial increase in quality. This is all they do.
There are several models for these services:
Complete
Outsourcing: This involves turning over the entire management of your
telecom spend to another company. This allows a professional management
company to essentially take ownership of your network. They become
responsible for paying vendors, optimizing services and provide your
company a single point of contact and a single invoice.
Back
Office Support: This model enables companies to maintain full control
over their network, vendor relationships and spend. Through this model,
certain time consuming processes are done by a third party. These types
of back office service include things like consolidating all telecom
information into to management reports, auditing invoices and managing
the dispute resolution process with vendors. This pushes the bulk of
the "grunt" work to a more cost effective solution while maintaining
complete control.
There are a number of companies that provide
these types of services, some offshore and some locally. There are
pro's and con's to both. If you have never worked with an offshore
company, consider that there are challenges. There are language,
communications, network, timezone and other issues which, if not
properly managed, can erase any cost savings.
U.S. firms, can typically provide better local support, but can be expensive due to the labor costs in the U.S.
The
Ideal solution is to find a company that can provide all of the
customer support and interaction locally, but manage offshore
resources. This best of both worlds approach gives you the cost
advantages without having to deal with the offshore challenges.
Bob Pommer
CEO
Optelcon.
Posted by
Bob Pommer
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