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Move, Add, Change & Disconnect Best Practices is a 2-Hour live eLearning course.
eLearning
Overview
Service moves, adds, changes and disconnects (MACDs) are common telecom
activities. Change associated with services affects technical infrastructure,
service inventory and financial management. Defined MACD processes generate
technical and financial integrity for all telecom services. This eLearning
Course shares detailed processes for executing successful MACD service orders
and focuses on reconciling technical, service inventory and financial accuracy.
View and listen to an instructional presentation,
then interact with the instructor, as well as other participants, and ask
questions during a roundtable discussion at the conclusion of the course.
Participants not only have the opportunity to interact with instructors during
this live event, but also receive supporting materials for reference during and
after the course. Course materials are designed to enforce and enhance the
principles learned during the session.
How you
will benefit
This two-hour eLearning course shares sound methodology for voice, data and
wireless service MACDs. Best practices learned support service change
management, inventory maintenance and financial reconciliation initiatives.
Who Should
Attend
Telecom Analysts and Specialists, Provisioning Specialists, Help Desk Staff,
and any professionals planning, placing or tracking MACD service orders.
Course
Outline
I. MACD Objectives
a. Technical Integrity
b. Financial Integrity
c. Service Inventory Reconciliation
II. MACD Processes
a. LEC Voice Services
b. IXC Voice Services
c. Data Network Services
d. Wireless Services
III. Validating MACD Accuracy
a. Creating Validation Plans
b. Executing Validations
c. Resolving Disputes
IV. Roundtable Discussion
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