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Customer Service Record (CSR) Interpretation Practices is a 1-Hour live eLearning course.
eLearning
Overview
Customer Service Records (CSRs) provide valuable configuration details
regarding local exchange carrier services. The information contained on CSRs
assists telecom/IT professionals as they build service inventories, audit
monthly recurring charges and validate service configuration accuracy. While
CSRs support various initiatives, these documents are riddled with complex
order codes and carrier-centric nomenclature. This eLearning Course explores
CSR interpretation and offers guidance for deciphering their mystical code.
View and listen to an instructional
presentation, then interact with the instructor, as well as other participants,
and ask questions during a roundtable discussion at the conclusion of the
course. Participants not only have the opportunity to interact with instructors
during this live event, but also receive supporting materials for reference
during and after the course. Course materials are designed to enforce and
enhance the principles learned during the session.
How you
will benefit
This one-hour eLearning course shares practical information on identifying key
CSR data fields, translating CSR codes and CSR interpretation best practices.
Skills learned support invoice-to-contract analysis and inventory development
initiatives.
Who Should
Attend
Telecom Analysts and Specialists, Cost Control professionals, and any staff
handling telecommunications invoices and services.
Course
Outline
I. CSR Structure
a. Account Details
b. Service Details
c. Service
Configurations
d. Taxes,
Surcharges & Fees
II. CSR Language
a. USOCs
b. FIDs
c. Remarks
III. Pricing Arrangements
a. Identifying Contract Terms
b. Associating Contracts & Service Details
c. Tariff Pricing
IV. Roundtable Discussion
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