Creating a Service Provider Relationship Management Plan (2-Hours) |
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Creating a Service Provider Relationship Management Plan is a 2-Hour live eLearning course.
eLearning
Overview
Successful relationships with telecom service providers and vendors require a
proactive management plan. The telecom market is unique and there is no
guarantee that services purchased will be delivered or invoiced using the
agreed upon terms and customer service is often reactive. The information
shared will enable you to improve the value of your business relationships even
before they commence. Performing a vendor relationship needs assessment,
gaining maximum benefit from provider relationships, reducing contentious
relationship events and evaluating relationship performance are discussed.
View and listen to an instructional presentation, then interact with the
instructor, as well as other participants, and ask questions during a
roundtable discussion at the conclusion of the course. Participants not only
have the opportunity to interact with instructors during this live event, but
also receive supporting materials for reference during and after the course.
Course materials are designed to enforce and enhance the principles learned
during the session.
How you
will benefit
This two-hour eLearning course shares best practices for developing, refining
and implementing a service provider relationship management plan.
Who Should
Attend
Project Managers, Vendor Management Staff, Telecom and IT Managers and
Directors, and any telecom professionals supporting relationship management
processes.
Course Outline
I. Relationship Plan Development Process
a. Needs Assessment
b. Key Performance Criteria Definition
c. Defining Performance Measurement Scale
II. Communications
a. Communicating Needs
b. Gaining Plan Acceptance
c. Communicating Performance
III. Management Considerations
a. Proactive
Monitoring
b. Out-of-Compliance Performance Corrections
c. Rewarding Exceptional Performance
IV. Roundtable Discussion
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