Correcting Invoice Errors & Obtaining Credits for Overcharges (1-Hour)

Correcting Invoice Errors & Obtaining Credits for Overcharges is a 1-Hour live eLearning course.

eLearning Overview
Identifying billing errors on telecommunications invoices is a vital management task; correcting errors and obtaining credits for overcharges completes the process.

View and listen to an instructional presentation, then interact with the instructor, as well as other participants, and ask questions during a roundtable discussion at the conclusion of the course. Participants not only have the opportunity to interact with instructors during this live event, but also receive supporting materials for reference during and after the course. Course materials are designed to enforce and enhance the principles learned during the session.

How you will benefit
This eLearning course reveals a step-by-step process for effectively correcting billing errors and negotiating maximum credit amounts.

Who Should Attend
Telecom Analysts and Specialists, Cost Control professionals and any staff handling telecommunications invoices and services.

Course Outline

I. Confirming Invoice Errors with Your Service Provider
a. Supporting Collateral
b. Correspondence Protocol

II. Correcting Invoice Errors with Your Service Provider
a. Validating Corrections Occur
b. Confirming Correction Accuracy
c. What to Expect

III. Obtaining Credits for Overcharges
a. Identifying Point of Error Inception
b. Calculating the Dollar Value of an Invoice Error
c. Credit Negotiation Tools

IV. Roundtable Discussion