Auditing Telecommunications Invoices (2-Hours)

Auditing Telecommunications Invoices is a 2-Hour live eLearning course.

eLearning Overview
Auditing telecommunications invoices is necessary to protect your telecom budget. Inaccurate billing and fraudulent charges are common in the telecommunications industry, making invoice audits a business requirement.

View and listen to an instructional presentation, then interact with the instructor, as well as other participants, and ask questions during a roundtable discussion at the conclusion of the course. Participants not only have the opportunity to interact with instructors during this live event, but also receive supporting materials for reference during and after the course. Course materials are designed to enforce and enhance the principles learned during the session.

How you will benefit
This two-hour eLearning course teaches best practices for performing your own telecommunications invoice audit. The audit process is defined, audit illustrations are provided, and activities generating high dollar returns are described during this course. This invoice audit primer prepares you to impact your organization's telecommunications budget.

Who Should Attend
Telecom Analysts and Specialists, Cost Control professionals, and any staff handling telecommunications invoices and services.

Course Outline

I. Audit Preparation
a. Invoices
b. Customer Service Records
c. Contracts

II. Invoice Error Identification
a. Local Provider Billing Errors
b. Long Distance Provider Billing Errors
c. Wireless Provider Billing Errors
d. Internet/Data Provider Billing Errors

III. Cost Reduction Opportunities
a. Validating Invoiced Services Exist
b. Corporate Policies Affecting Telecom Costs
c. Identifying Billing Inefficiencies

IV. Maintaining Invoice Accuracy
a. Monthly Review Activities
b. Semi-Annual Review Activities

V. Roundtable Discussion