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Page 2 of 2 "<u>I</u>ntelligent <u>T</u>elecom <u>E</u>xpense<u> M</u>anagement <u>S</u>ystem". <br />Optelcon\'s primary telecom expense management platform. It provides <br />small, medium and large companies to manage all facets of their telecom <br />operations and expense. <br />', CAPTION, 'items',BELOW,RIGHT, WIDTH, 300, FGCOLOR, '#CCCCFF', BGCOLOR, '#333399', TEXTCOLOR, '#000000', CAPCOLOR, '#FFFFFF', OFFSETX, 10, OFFSETY, 10);" onmouseout="return nd();" > items such as a cell phone, conference bridge, calling card, circuit, data element etc… it should reflect on the invoice. Only a good Telecom Management System can track these changes effectively. The over spending caused by unneeded services, averages between 12-15% of a company’s entire telecom budget.
Savings can also be realized through optimization processes. This involves examining all the different services and providers used, and selecting the most cost-effective rate plans. Most companies do not have the internal resources needed to perform this optimization process. Instead, it makes sense to assign this task to a telecom cost management provider. This provider will take into consideration all communications-related services—including mobile/wireless, long-distance, local phone, conferencing, virtual private network, PBX, e-mail, voicemail, and so on—and advise the company on the optimal business decisions needed to minimize expenses.
Finally, companies can save money on their communications spend by outsourcing the management tasks involved to a telecom cost management provider. Outsourcing non-core business processes makes sense from a return on investment (ROI) perspective, since a variety of telecom-related tasks have become quite burdensome. Some of the processes that a company may choose to outsource include pricing and contract negotiations, service level agreement (SLA) enforcement, and dispute management.
Taken together, these three ways to save on communications expenses—validation, optimization, outsourcing—constitute what’s known in the industry as ‘total telecom cost management,’ or TTCM. This holistic approach to communications expenses focuses on the bottom line by determining the best way to trim expenses without sacrificing functionality. In fact, trimming expenses through TTCM offers the advantage of helping companies become more nimble and competitive.
Considering the fact that a mid-market enterprise spends about $26 million each year on telecom services (figures from a recent Optelcon white paper, cited from Aberdeen Group research), and the average Fortune 500 company spends $116 million each year on these types of expenses, it seems clear that the time to implement TCM is now.
To learn more about how your company can benefit from TCM, please visit Optelcon’s Telecom Cost Management channel on TMCnet.com.
Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page. Also check out her Wireless Mobility blog.
Mobile, Mobile cost management, mobile expense management, mobile procurement, mobile helpdesk, blackberry, blackberry i.t. support, invoice processing, telecom, telecommunications, telecom expense management, telecom cost management, telecom audit, contract negotiation, benchmark, benchmarking, inventory, inventory management, utilities, shipping, pots line management, multi-location management, voip, network optimization, process engineering, blackberry helpdesk, Call center, charge back, hospitality, hotel, billing, enterprise management, software, ASP, outsource, optimization, call optimization, least cost routing, mobile gateway, redundancy, disaster planning, disaster avoidance, disaster planning, hosting, telecom consulting, best practices
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